Help & Info

Terms and conditions

This document constitutes a legal agreement between the User and TERRE DEI PALLAVICINI SOCIETÀ AGRICOLA SRL and regulates the use of the website and the use of the services provided. Users who use the services offered by PALLAVICINI SHOP declare that they know and accept these general terms and conditions.

Owner of PALLAVICINI SHOP and related Services

TERRE DEI PALLAVICINI SOCIETÀ AGRICOLA SRL with registered office in Via Roma 121, 00030 Colonna RM – VAT number 11472881009.

Acceptance of Agreement

In order to use the Services, you must accept the Terms and Conditions and the Privacy Policy when registering on the PALLAVICINI site. If you do not accept the Agreement you cannot use the Service.

Information about PALLAVICINI

PALLAVICINI SHOP is the online store for the sale of PALLAVICINI farm products to consumers.

Purchase procedure

Each order sent constitutes an offer to purchase the products. Orders are subject to the availability and discretionary acceptance of the Owner. The User must select the products and check out, after carefully checking the information contained in the order summary. The order is placed through confirmation of the same and is subject to payment of the price, taxes and shipping and payment costs indicated in the order summary form. The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place when the Owner sends the Confirmation of receipt of Payment to the email address provided by the User. The Owner reserves the right not to confirm an order by communicating to the User within 20 days of purchase, to the email address associated with his purchase, the possible unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User.

Terms of payment

Payment for products purchased on the Site is made using the PayPal payment solution, PALLAVICINI SHOP accepts credit cards from the VISA, MasterCard and Eurocard circuits, whose payments will be processed through a secure server-to-server connection using the SSL protocol (Secure Sockets Layer) with 128-bit encryption. PALLAVICINI SHOP does not in any way come into contact with the payment data - such as those relating to the credit card - provided. Should the owner of each of these third-party tools refuse the payment authorization, PALLAVICINI SHOP will not be able to provide the Service and will not be responsible for any delay or non-delivery. Any management costs of non-accepted payments by the User will be charged to the User. The commercial invoice will be issued automatically when the ordered goods are shipped to the recipient. On the occasion of the first purchase, the user will be asked to communicate the data for the invoice header, including the tax code. He may subsequently modify these data.

Prices and shipping costs

All prices of the products for sale on the Site are expressed in euros (€) and, unless otherwise specified, are inclusive of VAT (Value Added Tax). Shipping costs and any other additional costs, inclusive of VAT and expressed in euros (€), will be expressly and separately indicated in the order form before the user proceeds with the transmission of the same as well as in the confirmation e-mail of the order. 'order. The price of the products can be changed without notice, it being understood that the price charged to the User will be the one published on the product sheet at the time the order is sent

Retention of title

Until full payment of the price of the products ordered, the products remain the property of the Owner.

Availability of products

The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the quality of the products. If an ordered item is not available, the Owner will immediately inform the customer and proceed to reimburse any price already paid.

Products on offer

The Owner reserves the right, at its sole and indisputable discretion, to offer some products at a discounted price for a limited period of time. The conditions to which these offers are subject are indicated from time to time in the information sheet related to the offer. Each offer will be valid until the set deadline and, in any case, while stocks last.

Execution of the Order

The Order is executed within 7 working days upon receipt subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation is sent.

Delivery

Delivery times depend on the destination (within 7 working days in Italy and within 20 working days for the rest of the world, further delivery times may be determined by any delays due to external factors not attributable to PALLAVICINI). The carrier assumes full responsibility for transport, from taking charge at PALLAVICINI to delivery to the address indicated. The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in completing the purchase order by the User, nor for delays in shipment or damage that may have occurred to the products after delivery to the carrier, where the latter last has been chosen and appointed by the User.

Damaged goods

If you receive packages damaged by the courier, broken or stained by the leakage of wine from any broken bottles, please return the shipment to the sender and PALLAVICINI will take care of the return and restoration of the shipment. If the shipment consisted of several packages and not all of them were damaged, please return the damaged package to the sender by signing the courier's delivery note "With Reserve". PALLAVICINI will return the damaged package and replace it. If the product to be replaced is out of stock, PALLAVICINI will promptly contact for a possible replacement or refund of the residual value. Any shipping costs for returning the damaged package to the sender and returning the new one are borne by PALLAVICINI.

Right of withdrawal

In accordance with the provisions of articles 64 and following of Legislative Decree 6 September 2005 n. 206, in case of purchase of products or services on PALLAVICINI, the Consumer User has the right to withdraw from the contract without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day on which the User acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the contacts indicated or by email to shop@principepallavicini.com.  

Effects of withdrawal

If the User withdraws from this contract, all payments he has made to the Owner will be refunded, including delivery costs without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the decision of the 'User to withdraw from this contract. These refunds will be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not incur any costs as a result of such reimbursement. The refund may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier. The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User sends back the goods before the 14-day period has expired. The return shipping costs are charged to the User. The User is only responsible for the decrease in the value of the goods resulting from a use of the goods other than that necessary to establish their nature, characteristics and functioning.

Restrictions on the right of withdrawal on products

Returned products that are damaged or used in a different and further way than what is strictly necessary to establish their nature, characteristics and functioning will be reimbursed after deduction of the decrease in value resulting from the damage or use. Reimbursement is excluded when the decrease in value is total. The User is requested to insert a copy of the delivery document received inside the package. Please return the products in their original packaging. The User declares to recognize and accept that there are exceptions to the right of withdrawal. For example, the right of withdrawal does not apply to:

  • the supply of goods which are liable to deteriorate or expire rapidly;
  • the supply of sealed goods which do not lend themselves to being returned for hygienic or health protection reasons and which have been opened after delivery;
  • the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the sales contract, the delivery of which can only take place after thirty days and the actual value of which depends on market fluctuations which cannot be controlled by the professional.

If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.

Applicability of the withdrawal clauses

The clauses concerning the exercise of the right of withdrawal, as well as the relative consequences and exceptions, apply exclusively to the User who qualifies as a consumer, i.e. to the User who acts for purposes unrelated to his business and professional activity.

Warranty

The User who purchases as a consumer has the right to guarantee the conformity of the products purchased within the limits of 24 months from the purchase, provided that the defects found are communicated within 2 months of their discovery. To exercise the right of guarantee, the User is required to contact the Owner at the contact information by email at shop@principepallavicini.com, giving an accurate description of the defect found.
If the lack of conformity of the product is ascertained, the User has the right to obtain its replacement. The User also has the right to ask the Owner for a reasonable price reduction or termination of the contract in the following cases:

  • if the replacement is impossible or excessively expensive;
  • if the Owner has not replaced the goods within a reasonable period, in any case not less than 15 days;
  • if the replacement previously carried out has caused significant inconvenience to the User.

To exercise the right of guarantee or to obtain further information in this regard, the User must contact the Owner.

Indemnity

The User undertakes to indemnify the Owner from any obligation or liability, including any legal fees incurred to defend themselves in court, which may arise in the event of damage caused to other Users or third parties, in relation to the contents uploaded online, the violation the terms of the law or the terms of these conditions of service.

Limitations of Liability

The Owner, within the limits of the applicable law, is liable for damages of a contractual and non-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of PALLAVICINI. The User exonerates and expressly raises the Owner from any liability, within the limits permitted by the applicable legislation, in relation to any damages or claims of any type and kind of its own and/or third parties including direct, indirect, punitive, incidental, special , damages resulting from lost profits, lost revenues, loss of data or replacement costs arising out of or otherwise connected with this agreement.

en_USEnglish